Subscription Cancellation Disclosure & Billing Policy
At Herbavaq, we believe in making subscription management simple and transparent. Please read the following policy carefully before purchasing a subscription.
1. Subscription Authorization
By purchasing a Herbavaq subscription, you authorize recurring charges to your selected payment method at the subscription interval chosen during checkout until your subscription is canceled.
The subscription terms, pricing, billing frequency, and renewal information are displayed before completing your purchase.
2. Automatic Renewal
Your subscription automatically renews at the selected interval unless canceled before your next renewal.
Each renewal authorizes Herbavaq to charge the payment method on file for the applicable subscription amount.
3. Cancellation Policy
Customers may cancel their subscription at any time.
To prevent the next recurring shipment and charge, cancellation requests must be submitted at least 24 hours before the next scheduled renewal date.
Cancellation requests received before this deadline will prevent any future recurring charges and shipments.
4. Orders Already Being Processed
Once a recurring order has been successfully renewed and submitted to our fulfillment system, it immediately enters processing so that we can prepare and dispatch it as quickly as possible.
For this reason:
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Orders that have already entered processing cannot be canceled or modified.
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If a cancellation request is received after an order has already been processed, that order will continue to shipment.
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The subscription itself will be canceled immediately, ensuring that no future recurring orders or charges will occur.
5. How to Cancel
Customers may cancel their subscription at any time by contacting Herbavaq Customer Support.
Cancellation requests may be submitted by:
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Emailing contact@herbavaq.com
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Replying directly to any Herbavaq support email
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Using any available subscription management tools provided with your order
Our support team processes cancellation requests promptly during normal business hours.
6. Cancellation Confirmation
Once your subscription has been canceled, you will receive confirmation from our support team.
The confirmation will verify that:
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Your subscription has been successfully canceled.
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No future recurring charges will be made.
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No future subscription shipments will be sent after any order already in processing.
7. Customer Support
If you have any questions regarding your subscription, billing, renewal date, or cancellation, please contact us:
Email: contact@herbavaq.com
Our Customer Support team is committed to assisting customers quickly and professionally.
8. Chargeback Prevention
We encourage customers to contact Herbavaq Customer Support before initiating a payment dispute with their bank or card issuer.
Our team is available to resolve billing questions, subscription concerns, cancellation requests, shipping issues, refund requests where applicable, and any other order-related inquiries.
Most issues can be resolved quickly without the need to file a chargeback.
9. Policy Acceptance
By purchasing a subscription from Herbavaq, you acknowledge that you have read, understood, and agreed to this Subscription Cancellation & Recurring Billing Policy, including the recurring billing authorization and cancellation terms described above.